About us

CAREFLEX PRIVACY POLICY

LAST UPDATED: 2025-05-20

 

1. OVERVIEW

 

At CareFlex (the “Company,” “we,” or “us”), we use our website and other digital tools to promote and sell incontinence care products, medical disinfectants, and related healthcare supplies.

 

We are required to collect and retain information about individuals and businesses that access and use our website (“Users” or “you”). This Privacy Policy applies to all communications between CareFlex and Users, including but not limited to:

• The Company’s website (including careflex.ca and any other domains we may use);
• Any mobile or desktop applications offered by CareFlex;
• All other services described on our website.

 

This Privacy Policy (“Policy”) outlines how we collect, use, protect, and store personal data submitted by Users. This Policy must be read together with any other terms, agreements, or policies posted on our website.

By accessing or submitting information through our website, you agree to the terms of this Policy. If you do not agree, please do not use the website.

 

For any questions, email us at contact@careflex.ca.

 

2. INFORMATION WE COLLECT

 

When you create an account or interact with our website, we collect personal information such as:

• Full name
• Email address
• Mailing address
• IP address
• Contact details

 

We only use this data to support your use of our website and for business-related communications. We do not sell or share your information with third parties unless consent is given or legally required.

 

3. ADDITIONAL DATA COLLECTION

 

We may also collect non-personal data to improve our services, such as:

• Browser and device details
• IP address
• Geolocation
• Time and date of visits
• Metadata and system configurations

 

4. COOKIES

 

We use cookies to enhance user experience. Cookies may store login credentials or preferences and can be used for targeted advertising. You may adjust your browser settings to limit or refuse cookies, but this may affect functionality.

 

For cookie preferences or opt-out, contact contact@careflex.ca.

 

5. REMARKETING

 

We may use services like Google Ads, Facebook, or analytics tools for remarketing purposes. These platforms may show you CareFlex ads after you visit our site. We do not share personal data with these providers for this purpose.

 

6. PERMITTED USES OF DATA

 

Data collected may be used to:

• Provide website access and customer support
• Notify users of updates
• Monitor and improve site performance
• Ensure legal compliance

 

We may use anonymized data for business development or research purposes.

 

7. LEGAL BASIS FOR DATA PROCESSING

 

We may process your information based on:

• Your consent
• Legal obligations
• Contractual necessity
• Legitimate interests
• Payment processing

 

8. ACCESS, CORRECTION & DELETION

 

To access, amend, or delete your personal data, email contact@careflex.ca. Note that deletion may require account termination. We retain data for as long as your account is active or as legally required.

Inactive accounts may be deleted after 1 year.

 

9. DATA SECURITY

 

We store your data on secure servers using industry-standard encryption and protocols. While we take reasonable measures, no system is entirely secure. Some data may be stored outside Canada, subject to local laws.

 

10. SECURITY BREACHES

 

If a breach occurs involving your personal data, we will notify affected Users within 30 days.

 

11. THIRD-PARTY APPLICATIONS

 

We may integrate third-party services like:

• Google Analytics
• Shopify Analytics
• Google Ads

 

We do not access login or payment credentials used with third-party platforms.

 

12. USE BY MINORS

 

Children under 13 must not use the website without parental consent and supervision. We will delete any personal data from minors submitted in violation of this Policy.

 

13. DISCLOSURE OF INFORMATION

 

We may disclose your data:

• During business mergers or acquisitions
• To comply with legal requirements
• To prevent fraud or enforce policies

 

14. REFERRAL SERVICE

 

You may share names/emails of contacts who might be interested in our products. We may send an introductory email and track outcomes, but won’t share this data externally.

 

15. POLICY UPDATES

 

We reserve the right to update this Policy at any time. Changes are effective once posted on our website. Significant updates will be communicated via email or site notifications.

 

16. CONTACT US

 

For any inquiries about this Privacy Policy or your personal data, please contact us:

📧 contact@careflex.ca

 

We aim to respond within 30 days.